General Terms and Conditions for Professionals (B2B) – Platform Services and Consultancy (v2026-06)

Definitions

“We”, “EnergieID” or “Service Provider” refers to EnergieID, a recognized cv (cooperative society with limited liability), having its registered office at Posthoflei 3b3, company number 0562.861.306.

“The Platform” refers to the online services and applications offered by EnergieID, including but not limited to energieid.be, energyid.eu, energyid.nl, energyid.fr, and the mobile applications EnergieID and EnergyID (iOS/Android).

“Workspace” refers to the specific, secure customer environment within the Platform in which records are managed.

Scope of Application

These General Terms and Conditions apply to all services offered by EnergieID, including the use of the Platform, consultancy, support, and both paid and free subscriptions.

1. Services

We provide online Platform services and consultancy assignments. The Platform services include, among other things, the online collection, processing, analysis, and reporting of energy and climate-related data. Platform services are offered on a subscription basis (fixed, free, or via a flexible model). Consultancy assignments are performed on a time and material basis (hourly rate) or at a flat rate (fixed price) as standard.

2. Subscriptions and Flex Model

Subscriptions can be concluded based on a fixed subscription period or based on a flexible usage model (Flex model).

• Flex Model (Invoicing based on usage): Under the Flex model, the initial creation and activation of a Workspace is free of charge. The final subscription costs are calculated based on actual usage, specifically the number of active records within the Workspace. For this calculation, full calendar months are taken as a basis. Any record that has the status 'active' during a calendar month (or part thereof) will be invoiced for that entire calendar month. No pro-rata calculation based on the number of days will take place. The costs are calculated periodically in arrears and invoiced based on the rates per record applicable at that time.
• Fixed Subscriptions (Only upon request): Paid subscriptions with a fixed price can, if specifically agreed upon, be concluded on a monthly, quarterly, or annual basis. Fixed subscriptions with an annual value lower than €2,500 (excl. VAT) are invoiced exclusively annually in advance at the start of the subscription period. These subscriptions are automatically and tacitly renewed after expiration for the same period, unless terminated in accordance with Article 4.
• Free Subscriptions: Free subscriptions only grant access to the basic functionality of the Platform and do not include any support, guarantees, or additional services. We may modify or terminate free subscriptions at any time.

3. Payment

All invoices are sent electronically unless agreed otherwise. Fixed subscriptions are invoiced in advance; costs resulting from the Flex model are invoiced in arrears. Invoices are payable within 14 days of the invoice date, unless otherwise agreed in writing.

In the event of non-payment, the following shall be due automatically and without prior notice of default:

• late payment interest of 10% per year, and
• fixed compensation of 10% of the invoice amount (with a minimum of €25).

We reserve the right to suspend access to the services and the Workspace (including linked records) in the event of non-payment.

4. Termination and Cancellation

Termination can be done in writing or by email addressed to the contact point as mentioned in Article 10 (Contact).

• For the Flex Model: A Workspace under the Flex model can be terminated at any time with a notice period of 30 calendar days. The Customer remains liable for the costs of active records until the effective end date of the notice period.
• For Fixed Subscriptions: At least 30 calendar days before the end of the current subscription period. In the event of late termination, the subscription is automatically renewed for the same duration. Cancellation does not entitle the Customer to an interim refund for the remaining subscription period.

5. Accounts and Use by Third Parties

The Customer is responsible for all activities that occur under their account(s) on the Platform. The Customer must take appropriate measures to keep login details confidential and inform us immediately if abuse or unauthorized access is suspected.

We may temporarily or permanently block accounts if abuse, security risks, or a breach of these terms is detected. The Customer remains responsible at all times for the use of the Platform by persons to whom they grant access (such as employees, consultants, or partners).

6. Liability

We are only liable for direct damages caused by intent or gross negligence. Our total liability is limited to the amount paid by the Customer in the last 12 months preceding the damaging event. Indirect damage (such as, but not limited to, loss of profit, loss of data, or consequential damage) is excluded.

Although we take reasonable technical and organizational measures, the Customer remains responsible for making appropriate backups of their data. We are not liable for loss of or unauthorized access to data.

7. Data Protection

Personal data is processed in accordance with the GDPR. The processing of personal data takes place as described in our privacy policy, available via https://energyid.eu. If applicable, a separate data processing agreement (DPA) will be concluded.

8. Intellectual Property

All intellectual property rights regarding the Platform, documentation, software, databases, and other materials developed or made available by us remain the exclusive property of EnergieID or its licensors. Nothing in these terms implies a transfer of intellectual property, unless explicitly agreed upon in writing between the parties.

The Customer acquires no ownership rights to results delivered by us, even if these were developed specifically for the Customer or if a fee was paid for them, unless explicitly agreed upon in writing between the parties. The Customer only obtains a non-exclusive, non-transferable right of use for their own internal use. When the Customer provides input, feedback, or suggestions, they grant us an unrestricted and royalty-free right to use these for the improvement of our services.

9. Amendments

We may amend these terms and/or our prices. Amendments will be communicated electronically at least 30 calendar days in advance to the primary contact point registered by the Customer (e.g., the account administrator address or billing contact). The Customer may terminate the subscription or services within this period if they do not agree with the amendment.

10. Contact

For questions, complaints, or notices under these terms, the Customer can reach us via info@energieid.be or Posthoflei 3b3, 2600 Antwerp-Berchem, Belgium.

11. Applicable Law and Competent Court

These terms are exclusively governed by Belgian law. Any disputes shall fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp.